Who counts as a technician?
Each active technician on your team. Turn someone off and they stop counting. Turn them back on and they count again.
What if we grow past our plan?
Move up a plan whenever you need more room. It takes effect right away, and you only pay the difference for the rest of the period you've already paid for.
Is it cheaper to pay yearly?
Yes. Every plan can be paid monthly or yearly, and a year costs less than twelve months. The yearly price shows on each plan above.
What about texts?
Each plan includes a monthly allowance of texts, such as appointment confirmations and reminders. Past that, each text is 2¢, added to your next bill. Promotions are never texted. They go out by email.
What counts as a campaign email?
The marketing emails you send to clients, including birthday and anniversary emails. Confirmations, reminders, receipts and feedback requests are automatic emails, and those are unlimited on every plan.
What if we run out of campaign emails?
Your campaigns pause and you're told, so nothing is charged on its own. Add more with an email pack, bought from your prepaid balance. Packs don't expire.
What is the prepaid balance?
A balance you top up from your card on file, $10 to $500 at a time, or on its own when it runs low. Email packs, and AI use past its allowance, come out of it.
Is there a setup fee?
Only for texting: a one-time $19.50 that registers your salon's texting with the phone carriers. It's charged with your first plan payment.
We have more than one location. How does that work?
Each location has its own plan, at that plan's full price, so each one can be the size it needs.
Can any plan add the AI receptionist?
Yes. It's $50 a month on any plan, and Manny, the AI assistant, comes with it.
Can we move down a plan?
Yes. Moving down takes effect at your next renewal. If more technicians are on than the smaller plan includes, wellpolish pauses on that day until you switch some off or move back up. You choose who stays on.
Is there a contract?
No. Pay monthly and cancel anytime in Settings → Billing. Canceling takes effect at the end of the period you've paid for, and your records are kept.